A Zaxbys order to go is easiest to place online: order on the official website or app, then pick it up in the restaurant or at the drive-thru. This guide walks through each step, plus a few tips to make it quicker.
Quick answers
- Can you order Zaxbys online?
- Yes. Use zaxbys.com or the official Zaxbys app to order for pickup or delivery.
- Do I need an account?
- You can usually order as a guest, but signing in lets you earn Zax Rewardz points and save favorites. Check the app for current options.
- Can I track my order?
- The app listing says order tracking is rolling out, so you may see live status in the app.
Place a Zaxbys order to go in five steps
- Open the app or website. Download the official Zaxbys app or go to zaxbys.com.
- Choose your restaurant. Search by city or ZIP code. Prices and menu items are set by that restaurant.
- Pick pickup or delivery. Delivery is offered in the app where available.
- Build your order. Choose sizes, sauces and drinks. Ask for sauce on the side in the item notes if you like.
- Pay and confirm. Review the total, pay, and wait for your confirmation.
How to order Zaxbys online on the website
On zaxbys.com, choose your restaurant first, because the menu and prices you see belong to that store. Add items, pick sauces and sizes, then choose pickup or delivery and pay. Ordering online is the same process on a phone browser or a computer.
What the Zaxbys app adds
According to the official App Store listing, the app lets you:
- order ahead for pickup or delivery;
- scan a QR code to earn and redeem Zax Rewardz points in the restaurant;
- sign in without a password using Face ID;
- track orders (rolling out);
- find a restaurant that serves milkshakes;
- pay with a Zaxbys gift card.
Read more in our Zaxbys app guide.
Picking up your order
When your order is ready, go to the counter or pickup area and give your name or order number. Many fast-food restaurants offer curbside or drive-thru pickup for app orders, but this differs by store. Check curbside availability in the app or with your restaurant before you rely on it.
Tips for a faster, cheaper order
- Plan before you open the app. Use our nutrition chart or menu prices page to decide.
- Check allergens first. Our allergen menu shows what each item lists.
- Sign in to earn points. Rewards members earn points on every eligible order.
- Order a few minutes early at lunch and dinner rush.
- Double-check the restaurant. Ordering from the wrong store is a common mistake.
Does Zaxbys have a drive-thru?
Most Zaxbys restaurants have a drive-thru, but not every location does: some city and campus stores are walk-in only. The store’s page in the official app or locator shows whether your restaurant has one. Ordering online and choosing a pickup option can be quicker than waiting in a busy drive-thru line at lunch.
Frequently asked questions
Can I pay with a gift card online?
The official app supports adding a Zaxbys gift card and paying with it. See our gift card guide.
Can I order Zaxbys catering online?
Catering is ordered through the official Zaxbys ordering flow for your restaurant. See our catering guide to plan.
Why can’t I find my restaurant in the app?
The restaurant may not take online orders, may be closed, or may be new. Call the store or check the locator again later.
Is the online menu the same as in the restaurant?
It should match your restaurant’s menu, including its prices. Some limited items may appear only in the restaurant or only online.
Can I change an order after paying?
Contact the restaurant directly as soon as possible. Policies differ by store.
Can I order Zaxbys online for pickup?
Yes. Choose your restaurant in the official app or on zaxbys.com, add your food, select pickup and pay. You’ll be told when to collect it.