The Zaxbys phone number for guest services is listed below, along with the other ways to reach Zaxbys customer service about an order, refund, the app or rewards. We’re an independent site, so we can’t fix orders ourselves.
Quick answers
- What is the Zaxbys customer service number?
- (866) 892-9297, per a third-party listing (Jan 2026). Confirm on zaxbys.com.
- What are the hours?
- Reported as daily, 10 AM to 9:30 PM Eastern. Confirm on zaxbys.com.
Zaxbys phone number and other ways to contact customer service
- Contact form: the official channel is the contact page on zaxbys.com.
- Phone: (866) 892-9297, per a third-party listing checked in January 2026. Confirm on zaxbys.com before calling.
- Your restaurant: for a problem with a fresh order, the store can often fix it fastest. Find its number in the official locator.
- In the app: help options for app orders and rewards are inside the Zaxbys app.
What to have ready
- The store location and the date and time of your order.
- Your receipt or app order number.
- For rewards issues, the email on your account.
- A short, clear description of what went wrong and what you’d like done.
Making a complaint or asking for a refund
Start with the restaurant if you’re still nearby. If that doesn’t work, use the official contact form so your request has a record. Refund decisions are made by Zaxbys and the store, not by this site.
What this site can help with
We can’t access orders or accounts. We can help you plan: check the allergen menu, compare items, or find store hours. If you spot a mistake on our pages, tell us on our contact page.
Tips for a faster resolution
- Contact them soon. Problems are easier to fix within a day or two of the order.
- Stay specific. Say exactly what was missing or wrong instead of describing the whole visit.
- Keep photos. A quick photo of a wrong or missing item helps.
- Use one channel. Sending the same complaint by phone, form and social media can slow things down.
- Note the response. Save any case number or reply email.
For allergy questions about an item, check our allergen menu first, then confirm with the store.
Food allergy questions
If you have a reaction or an allergy concern about something you ate, seek medical help first if needed. Then contact Zaxbys through the official contact form so the company has a record. For planning future visits, the official allergen guide is the best source, and we show its data item by item on our allergen page. Always confirm with the restaurant before ordering.
Feedback and compliments
Customer service is not only for problems. If a team member went out of their way for you, the official contact form is also the place to say so, and it reaches the people who can pass it on to the store. Include the location and roughly when you visited so the right team hears it. Positive feedback helps good restaurants keep good staff, and it takes only a minute.
Frequently asked questions
Does Zaxbys have a customer service email?
The official channel is the contact form on zaxbys.com. We don’t publish email addresses we can’t confirm.
How do I report a problem with my app order?
Use the help section in the official app or the contact form on zaxbys.com.
Where is Zaxbys headquarters?
Company announcements are datelined Atlanta, Georgia.
Can this site give me a refund?
No. We’re an independent guide and not part of Zaxbys.
How do I call my local Zaxbys?
Each store’s phone number is on its page in the official app or locator. For a problem with a specific order, calling that store is often fastest.